Customer Service Administrator
Customer Service Administrator required for freight forwarding company based in Mid Essex. Our client is currently looking to expand their team by recruiting a Customer Service Administrator to assist with all import/ export documentation, invoices, quotations and discussing transportation requirements.
The Company
Our client is an International is a logistics company which provides its customers with a personal and professional service for the movement of freight worldwide, with value added services including: Marine Insurance, Customs Clearance and with a full range of warehousing and distribution services.
The Role
Ideally for this role you will have essentially experienced a customer focused role dealing with clients on the telephone as well as handling fundamental administrational tasks.  A desirable attribute would be knowledge on the basic essentials of general freight forwarding  but this is not essential. For example, knowing terms of sale (Incoterms), relationships and responsibilities between buyer and seller and has reasonable geographical knowledge of Europe.
As Customer Service Administrator you will be dealing with:

• Customer and supplier liaison
• Checking and passing of purchases invoices
• Following up quotations with existing clients
• Bench marking trailer prices to ensure we remain competitive
• Requesting of POD’s from suppliers
• Charging/invoicing of files
• Administrational duties

The Person
The right person for this role will have:
• Commercial awareness
• Going the extra mile
• Team player
• Good telephone manner
• Evidence of problem solving skills
• High level of accuracy and detail of work
• Use of Microsoft Outlook/Word/Excel – Excel being an important part
• Must have own transport due to location

What’s in it for you?
• Immediate start for the right person
• Private Parking
• £15,000 + DOE

Fantastic opportunity for a sales and shipping administrator to join our specialist manufacturing company based near Ipswich. This role is a varied position suitable for a candidate looking to pursue a career in a busy and challenging administrative role within a successful sales team. The role would suit someone who enjoys working under pressure and prides themselves on going that extra mile to deliver a good service. For this role it essential that you are fluent in both written and verbal French.

The company
Our client specialise in the manufacturer of high quality health products. Dealing with both the commercial and private sector their products are used in over 50 countries worldwide.

The role
• Creating proforma invoices and sales orders on database.
• Liaising with area managers and customers.
• Working with other departments in order to produce the best service for the customer.
• Informing customers of expected despatch dates and notifying of any delays or problems with production.
• Creating and maintaining reports using excel for the purposes of reporting to management team.
• Assisting the Shipping Co-ordinator, with all aspects of despatching customer orders and documentation.
• General office administrative duties.

The Person
• Clear and concise telephone manner
• Excellent customer service skills and the ability to solve problems in order to deliver a high standard of service.
• Ability to prioritise tasks and to work to deadlines.
• High level of accuracy and attention to detail.
• Adaptability and flexibility.
• The ideal person should have a high standard of literacy and numeracy
• Highly competent in both written and spoken French.
• Able to work both under direction and on your own initiative

Benefits to you
• Excellent working environment
• Dynamical atmosphere
• Challenging
• Free Parking