We are currently looking for a self-motivated, ambitious Account Co-ordinator to join our client’s team in Colchester with the ability to learn quickly and develop a thorough understanding of their product portfolio in providing operational delivery support to campaigns or projects outsourced to us by our client portfolio. This position is for an initial fixed 12 month contract.

The company
Our client provides bespoke Recruitment Process Outsourcing solutions for major employers. This involves the design and management of the recruitment and assessment processes that identify and select quality candidates. This provision of recruitment back office solutions to major employers, enables them to compete more effectively for the best talent. With offices in London, Colchester, Birmingham, Manchester, Edinburgh, New York and Hong Kong. The Colchester office is a flexible team that manages multiple recruitment campaigns for different clients simultaneously and is able to provide rapid response to changing client needs, sometimes at short notice. 

The role
• Candidate management
• Progressing / regretting candidates using their bespoke system
• Conducting Telephone Screens/Interviews
• Scheduling face to face Interviews
• Moving candidates through the selection process using the system
• Ensuring all candidates are transacted within agreed SLA’s
• Managing candidate email inboxes – handling and resolving candidate queries
• Preparing for and conducting Client calls, providing pipeline advice and consulting on any process challenges
• Managing candidate and manager inbound hotlines
• Handling and resolving client queries
• Supporting clients in the management and progression of all candidates
• Providing systems and process support
• Effective and proactive candidate and process management
• Deliver a positive representation through all external contact and communication
• Preparation of specific client Management Information (MI)
• Analyse, interpret and evaluate numerical information, MI and pipeline details to identify trends and themes
• The ability to remain client driven while demonstrating a flexible attitude and approach to delivery
• Ability to review and recommend improvements to the efficiency of operational delivery
• Identify new business opportunities within the account
• Build market and industry knowledge to be able to provide advice and increase value add and competitive advantage

The Person
• Strong communication and diplomacy skills with the ability to communicate across a range of levels both internally and externally
• Energy and dedication to work under pressure while maintaining delivery standards and momentum
• Be comfortable either working on your own, or working in a team providing constant and accurate communications between team members. 
• Experience in a similar position previously with experience of operating in a client driven environment – ideally within an HR Recruitment role.

Benefits to you
• The chance to work for a leading company
• Fantastic working environment
• Progression opportunities
• 12 month contract