Are you a graduate with some experience in sales, marketing and or account management?
Would you like the opportunity to begin a career for a company where you can really develop yourself?
We have an outstanding position for a graduate account executive to join our niche client. They are ideally looking for someone with a degree and some experience within a sales environment but who does not want to work in a hard, cold calling sales environment but can still use their sales skills to develop business but in a softer sell.  Sales are a very small part of the role and can take a long time to complete and therefore the role is much about developing the relationships with clients and negotiating.
The company
Our client is a leading provider of high-quality publishing and knowledge dissemination solutions. They make it easier for small and large organizations to manage their business.

The Role
• Assist the Sales and Licensing Manager to carry out the sales strategy
• Help  develop subscription sales
• Provide administrative and clerical support
• Establish and maintain the trust and support of your immediate manager.
• Establish and maintain relationships with colleagues.
• Travel in the UK and overseas
• Inhouse studio work and freelance work checked for accuracy against specification
• Responsible for proofreading copy
• Establishing and maintaining relationships with the company's key clients
• Maintain aggregator agreements for services
• Update prices to ensure maximum profitability as well as carry out research with consortia groups

The person
• Excellent administrative skills and attention to detail are vital
• Must be able to deal confidently with internal and external contacts at all levels of seniority
• Able to set priorities for own work.
• Education to degree level or equivalent
• Excellent communication skills both face to face and over the phone.
• Extremely articulate
• Ability to work to deadlines
• Experience of working in a rights/sales role in an STM publishing environment.
• The ability to negotiate licence contracts is required, and knowledge of copyright matters, and subscription fulfilment would be an advantage.
• Familiar with Microsoft Office, particularly Word, Excel and Access.
• A good knowledge of databases would be an advantage.

Benefits for you:
• Free parking
• The chance for UK and International travel
• The opportunity to work for a global publishing company
• Competitive Salary
• Career development

We are currently looking for a self-motivated, ambitious Account Co-ordinator to join our client’s team in Colchester with the ability to learn quickly and develop a thorough understanding of their product portfolio in providing operational delivery support to campaigns or projects outsourced to us by our client portfolio. This position is for an initial fixed 12 month contract.

The company
Our client provides bespoke Recruitment Process Outsourcing solutions for major employers. This involves the design and management of the recruitment and assessment processes that identify and select quality candidates. This provision of recruitment back office solutions to major employers, enables them to compete more effectively for the best talent. With offices in London, Colchester, Birmingham, Manchester, Edinburgh, New York and Hong Kong. The Colchester office is a flexible team that manages multiple recruitment campaigns for different clients simultaneously and is able to provide rapid response to changing client needs, sometimes at short notice. 

The role
• Candidate management
• Progressing / regretting candidates using their bespoke system
• Conducting Telephone Screens/Interviews
• Scheduling face to face Interviews
• Moving candidates through the selection process using the system
• Ensuring all candidates are transacted within agreed SLA’s
• Managing candidate email inboxes – handling and resolving candidate queries
• Preparing for and conducting Client calls, providing pipeline advice and consulting on any process challenges
• Managing candidate and manager inbound hotlines
• Handling and resolving client queries
• Supporting clients in the management and progression of all candidates
• Providing systems and process support
• Effective and proactive candidate and process management
• Deliver a positive representation through all external contact and communication
• Preparation of specific client Management Information (MI)
• Analyse, interpret and evaluate numerical information, MI and pipeline details to identify trends and themes
• The ability to remain client driven while demonstrating a flexible attitude and approach to delivery
• Ability to review and recommend improvements to the efficiency of operational delivery
• Identify new business opportunities within the account
• Build market and industry knowledge to be able to provide advice and increase value add and competitive advantage

The Person
• Strong communication and diplomacy skills with the ability to communicate across a range of levels both internally and externally
• Energy and dedication to work under pressure while maintaining delivery standards and momentum
• Be comfortable either working on your own, or working in a team providing constant and accurate communications between team members. 
• Experience in a similar position previously with experience of operating in a client driven environment – ideally within an HR Recruitment role.

Benefits to you
• The chance to work for a leading company
• Fantastic working environment
• Progression opportunities
• 12 month contract

We have a fantastic opportunity for an experienced person who has worked in the Commercial Insurance sector. The company has a new opportunity to recruit an Account Handler for New Business.

The Company
The company has been established for over 22 years, they have gained their reputation by providing specialist insurance services to the media industry and have expanded into corporate insurances and the charity sector.

The Role
• Answer telephone calls promptly and effectively dealing with all enquiries in a professional and efficient manner.
• Support all team members by answering telephones whilst they are not available and provide any additional support especially for New Business Executives whilst they are out of the office.
• Diary all quotations issued and pursue until acceptance/refusal received and then diary to pursue annually.
• Process incoming post allocated within 48 hours of receipt.
• Deal with Client, Prospect, and Intermediary and Insurer enquiries within 24 hours of receipt or as otherwise agreed with them.
• Process, check and dispatch policy documentation to Clients.
• Issue cover, invoice clients, send proposal(s), pursue completed forms and ensure documents issued.
• Maintain an up to date daily diary system, taking effective steps to conclude outstanding issues.
• Comply with all laid down Company procedures, FSA compliance requirements and most specifically the company complaints procedure.
• Placing risks in the open market and processing documents accordingly
• Dealing with constant stream of incoming work
• Have authority to quote premiums and issue cover in most cases dealing with the enquiries from the outset to the time of issuing the policy and dispatching it to the client.

The person
• Must have sound commercial combined and/or commercial package insurance knowledge.
• Must have experience dealing with commercial clients
• Accurate worker with an eye for detail.
• Good communication skills
• Strong customer service focus
• Organised and effective work
• 8 GCSE’s grade C or above plus IFC
• C11 qualification but not essential

Benefits to you
• £20k - £25k depending on experience, qualifications and qualities demonstrated
• Lovely working environment
• Career progression opportunities
• Free parking

Customer Service Administrator
Customer Service Administrator required for freight forwarding company based in Mid Essex. Our client is currently looking to expand their team by recruiting a Customer Service Administrator to assist with all import/ export documentation, invoices, quotations and discussing transportation requirements.
The Company
Our client is an International is a logistics company which provides its customers with a personal and professional service for the movement of freight worldwide, with value added services including: Marine Insurance, Customs Clearance and with a full range of warehousing and distribution services.
The Role
Ideally for this role you will have essentially experienced a customer focused role dealing with clients on the telephone as well as handling fundamental administrational tasks.  A desirable attribute would be knowledge on the basic essentials of general freight forwarding  but this is not essential. For example, knowing terms of sale (Incoterms), relationships and responsibilities between buyer and seller and has reasonable geographical knowledge of Europe.
As Customer Service Administrator you will be dealing with:

• Customer and supplier liaison
• Checking and passing of purchases invoices
• Following up quotations with existing clients
• Bench marking trailer prices to ensure we remain competitive
• Requesting of POD’s from suppliers
• Charging/invoicing of files
• Administrational duties

The Person
The right person for this role will have:
• Commercial awareness
• Going the extra mile
• Team player
• Good telephone manner
• Evidence of problem solving skills
• High level of accuracy and detail of work
• Use of Microsoft Outlook/Word/Excel – Excel being an important part
• Must have own transport due to location

What’s in it for you?
• Immediate start for the right person
• Private Parking
• £15,000 + DOE

Excellent opportunity for experienced part time reception/administrator to work for our Harwich based client on a 12 month maternity contract.

The company
Our client is dedicated to understanding their clients requirements for their powder filling machines, with the appropriate mix of expertise, reliability, products, service and price for each customer and has been so since they begin trading over 18 years ago. Our client has continued to grow and progress from supplying the most innovative and versatile products.

The role
• Working on a busy reception
• Greeting all visitors to the site
• Answering all incoming calls and dealing with appropriately
• Sending post
• Handling post
• Processing purchase and sales orders onto Sage
• Typing letters
• Working Wednesday 12pm – 5pm, Thursday 8.30am – 5pm and Friday 8.30am – 4pm.

The person
• Friendly and presentable
• Able to work under pressure
• Excellent communication skills
• Good IT skills and preferably knowledge of Sage
• Flexible

Benefits to you
• Lovely team environment
• £7084.33 salary
• Free parking

Our client a business-led consultancy and software developer, serving the mid-market who operates out of seven offices in the UK and Ireland with its main two support centers being on the Essex /Suffolk border are seeking a First line support executive. Working from their beautiful offices you will become part of a dedicated team supporting customers with any issues regarding their software products. The company specialises in financial products and sell direct to the consumer. As first line support you will be there to offer technical support to these customers regarding any issues they may have. This could range from a simple support call that can be resolved in a 3 minute conversation or may be an issue that requires a more complex investigation. For this position you need to possess a high level IT literacy in particular SQL scripting and ideally experience of SQL views, triggers and stored procedures.
The company
With more than twenty years' experience of developing business software in the UK our client has won various industry awards both for their products and as a company.  The expertise they’ve gained gives them an unbeatable ability to accurately assess the client’s needs and deliver maximum impact with ease and confidence.
The Role

• Provide telephone and remote support for the company’s software products.
• Respond to enquiries from customers received by telephone, email and other media, and offering solutions in an efficient and pleasant way whilst maintaining high levels of professionalism and confidentiality. Sometimes more detailed investigations will require you to work with other members of the team to identify and resolve problems.
• You will be part of a highly skilled team of support professionals that have a focused approach to delivering exceptional customer service.
• Handle every support situation in the same way that you would expect if it were you calling in for assistance, plus a little more.
• Be part of a larger group of support staff who cover the wider range of business applications supplied by the company.

The Person
• Knowledge of relational databases & ODBC linking desired
• Experience with SQL scripting essential, knowledge of views and triggers desired 
• Accomplished user of Microsoft Office
• Very IT literate
• Understanding of day to day business processes
• Basic understanding of accountancy or bookkeeping desired
• Effective communication via telephone, email and letter
• Effective customer service skills
• The ability to plan and self-organise
• The ability to share knowledge with team members to improve overall effectiveness

What’s in it for you:

• Beautiful working environment
• Fantastic career opportunities
• Free parking
• 22 days holiday per annum with incremental entitlement to 27 days within 5 years
• Healthcare scheme
• Matched contribution pension scheme
• Life cover
• Performance related bonus

Part Time Customer Service Executive
Would you like to increase your income?
Are you available at weekends?
Are you looking for just part time work?
Are you a student needing extra money and are available at weekends?
We have a fantastic opportunity for part time customer service executives to join our bespoke company from their beautiful brand new modern offices. This is an ideal opportunity for a student studying looking for an additional income, someone working full time looking for an additional funds or someone just looking for part time work. The company offers a competitive salary and a lovely working environment. There are also career opportunities if people do want to pursue a career in this field. The role will require you to answer incoming calls and deal with appropriately, creating customer files on the system. The role will require the right person to work every Saturday and Sunday 10am – 7pm.
The company
Our client based in Colchester has built up an enviable reputation in the housing development industry and as such is now the second largest part exchange provider in the UK. With their extensive knowledge and experience and an understanding of what the client requires, their comprehensive service will give customers the confidence everything is being taken care of when moving properties. The company also provides Mortgages to First Time and experienced buyers alike.
The Role
• Taking inbound calls
• Taking details from an initial enquiry
• Creating a customer file on companies bespoken system
• Transferring calls where appropriate
• Ensuring you deal with every call professionally

The Person
• Ability to work every Saturday and Sunday 10am – 7pm (some flexibility)
• Computer literate
• Bubbly
• Excellent communication skills
• Customer service experience

What’s in it for you:

• Fantastic working environment
• Easily accessible by public transport
• Competitive rate of pay
• Free parking

Sales Executive
Working for a one of the largest well established local publishers. Due to development a new opportunity has arisen for a driven, competitive and sales focused sales executive to join our client’s team working on one of their leading titles. This role will allow you to show off your sales ability and become part of the exciting world of publishing. The role would suit someone who is currently working in telesales sales and looking for their next step to develop themselves.
The company
Well established publishing company who publish over 30 B2B and consumer magazines based in Colchester. Trading for over 10 years they are a well known and reputable company with good career development opportunities.
The Role
As sales executive your role will be:
• Secure the sale of advertising space within a given title, to contribute towards hitting set financial targets. 
• Oversee the production and proofing of all copy for the advertisements they have sold each issue.
• Responsible for ‘growing’ and maintaining their sector of the alphabet split. 
• Expected to know the deadline of each issue and ensure that all their duties are carried out in time for the magazine to fill it’s deadline
• Providing copy to the studio – to the correct specifications – copy chasing and making sure that every client with an advertisement booked has been contacted and informed of the date by which copy is required.
• Expected to handle their own administration pertaining to their bookings and their leads. 
• Where necessary to attend exhibitions relevant to their magazine. 

The Person
• Excellent communication skills both verbal and written – most importantly an impeccable telephone manner.
• Ability to keep paperwork in order and perform basic administrational duties.
• Good organisational skills and ability to co-ordinate several tasks at once.
• Good customer service skills and the ability to be a team player.
• Experience of selling over the phone or face-to-face.
• Knowledge of the publishing industry ideally but not essential

What’s in it for you:

£14-16k + competitive bonus
Career prospects
Free parking and easy to reach on public transport
Modern offices

Fantastic opportunity for a sales and shipping administrator to join our specialist manufacturing company based near Ipswich. This role is a varied position suitable for a candidate looking to pursue a career in a busy and challenging administrative role within a successful sales team. The role would suit someone who enjoys working under pressure and prides themselves on going that extra mile to deliver a good service. For this role it essential that you are fluent in both written and verbal French.

The company
Our client specialise in the manufacturer of high quality health products. Dealing with both the commercial and private sector their products are used in over 50 countries worldwide.

The role
• Creating proforma invoices and sales orders on database.
• Liaising with area managers and customers.
• Working with other departments in order to produce the best service for the customer.
• Informing customers of expected despatch dates and notifying of any delays or problems with production.
• Creating and maintaining reports using excel for the purposes of reporting to management team.
• Assisting the Shipping Co-ordinator, with all aspects of despatching customer orders and documentation.
• General office administrative duties.

The Person
• Clear and concise telephone manner
• Excellent customer service skills and the ability to solve problems in order to deliver a high standard of service.
• Ability to prioritise tasks and to work to deadlines.
• High level of accuracy and attention to detail.
• Adaptability and flexibility.
• The ideal person should have a high standard of literacy and numeracy
• Highly competent in both written and spoken French.
• Able to work both under direction and on your own initiative

Benefits to you
• Excellent working environment
• Dynamical atmosphere
• Challenging
• Free Parking